Frequently Asked Questions

After connecting your device to the petflowai app, hydration data displays in real time. Alerts notify you of deviations from normal drinking patterns.

The petflowai devices pair with your smartphone through a secure setup process, supporting both 2.4GHz Wi-Fi and Bluetooth. Once connected, real-time hydration and health data sync seamlessly to the app.

Our fountain tracks daily water intake using high-precision flow sensors. The data is analyzed within the petflowai app to detect deviations from your cat’s normal drinking patterns, helping you spot potential early signs of dehydration or urinary issues.

Yes. In the petflowai app, you can set personalized thresholds for water consumption, receive push notifications when intake falls outside the expected range, and adjust alert frequency to suit your pet’s needs.

Not at all. Simply place the fountain on a level surface, insert the replaceable filter cartridge, fill with water, and follow the in-app instructions. Most users complete setup in under five minutes.

The multi-stage filter removes hair, debris, chlorine, odors and common impurities while preserving beneficial minerals. A self-cleaning cycle runs automatically to reduce bacterial buildup and maintain water quality.

Absolutely. The wide basin and gentle fountain stream accommodate multiple cats or small dogs. The sensor will still record total intake, and you can log profiles for each pet to track trends individually.

The petflowai app is available for both iOS (13.0 or later) and Android (8.0 or later). Your hydration data syncs securely across devices when you log in with your petflowai account.

Our Singapore team is based at 10 Bayfront Avenue, Singapore 018956. For assistance, email support@petflowai.info or call +6583200902 during local business hours.